Idris Halloran
Software engineer, Edinburgh
If the same alert wakes two people in a month, the rota is not what needs fixing.
Count the pages, not the incidents
Incidents are what the company remembers. Pages are what people live through. Tidewatch started as a spreadsheet of who was woken and why.
Fairness is a constraint
A schedule that leans on whoever complains least will lose them first. Make the load visible and the swaps easy.
Send alerts to the cause
Most of the drop in night pages came from routing: the alert went to the team that could remove the reason for it.